A Year in Review
2022 saw the growth of automation stars like Hyperautomation, Process Mining, and Low Code technology — and while those capabilities will continue to reign in business process automation, changes in the economy and throughout industries will drive new and old strategies that maximize the effectiveness and ROI of automation in the 2023.
Here’s our automation strategy guide for 2023:
Do More with Less
Regardless of how you interpret scarcity, 2023 will see companies attempt to achieve their goals in the face of rising costs and fewer resources. Resultantly, doing more with less might seem like a challenging feat. But for organizations already with investments in automation technology, additional cost-savings can be uncovered by utilizing process mining and assessment technology.
Process mining and assessments survey the current state of automations, uncovering strategies for optimization and further utilization. As such, 2023 will see a rise in businesses wielding process mining and assessments to get the very most out of their existing investments.
In addition to process mining, change management should, could, and likely will become a major priority for organizations to keep pace with technologically evolving departments. We’ve discussed at length the use of CoE’s to bring about the smooth transition of automation into business use. Among your CoE should include a role for Change Management to aid the knowledge transfer of automation to users and — importantly in the time of the Big Quit — to show them that automation is not meant to replace their job but rather to improve and streamline their workload.
Change the Ineffective
When was the last time you checked the market for new solutions to an old problem? Along the same lines as automation optimization, automations can become obsolete, outdated, or unsupported — and you shouldn’t wait around to find out if a previously relied upon software still works. In other words, while “set it and forget it” is the rule of thumb for good ol’ fashioned Southern BBQ, it’s not advisable logic for automation software.
Technology is constantly changing — and with it, growth opportunities. In a 2022 survey conducted by Foundry, 40% of surveyed CIOs and LOB professionals acknowledged a shift in priorities to modernize technological infrastructure and applications. As such, 2023 is sure to continue trending software conversions as organizations progress from outdated systems to today’s cutting-edge automation software.
