We’re easy to reach, quick to respond, and here to help.
As both an OnBase Diamond Support Award Winner and Kofax Diamond Partner, KeyMark offers an unprecedented level of support with our extended support offerings.
Our support philosophy is built on ensuring your organization has the tools it needs to keep your system running reliably and at peak efficiency. Our highly trained and experienced support engineers help you assess, troubleshoot and resolve any technical issues with your systems, should they arise.
Without proper maintenance, solutions can become unstable, and without service, simple problems can sometimes escalate, causing system failures and downtime. By leveraging KeyMark’s extended support programs, system failures are minimized, thanks to our phone, email and secure online support.
– Cameron Boland, Chief Operating Officer
Your extended support program ensures you have access to Support Engineers to assist your Trained Admins with software upgrades, new releases, and patches as needed. This forward-thinking support provides you with a system that continues to run at maximum productivity and ensures that new releases don’t interfere with previous configurations or custom work.
KeyMark Gold & Platinum Program Offerings
Each of our offerings is designed to help ensure your system always performs at its peak. This means providing you with ongoing technical support and continuous access to our treasure-trove of support resources.
Both of our plans include unlimited phone and email support during business hours, but they can also scale to offer more specialized services like designated support contacts, insightful executive visits and much more.
GOLD
PLATINUM
Mon-Fri Support(excluding holidays)
8:30am – 5:30pm ET
8:30am – 5:30pm ET
Unlimited Email Support
Unlimited Phone and Secure Online Support
Discounted Attendance for Support Webinars
$99
Free
Dashboards Bundle
Installation and Activation of Licenses
Discounted Full-time Admin
Upgrade Assurance and Assistance
Remote
Remote + Onsite
Annual Health Check
Monthly Report of Submitted and Resolved Cases
After-Hours Support*
Designated Support Contact
Steering Committee
Executive Visit
Recertification at Annual Conference
Unlimited Test and Production Environments
Migrations to New Hardware
16 Hours of Pilot Assitance
*Two instances of weekends and after-hours support (available until 8:30 p.m.)
Disclaimer: Offerings may change without notice so please consult your KeyMark Account Manager to confirm Support Offering details.
Free Download
Support & Maintenance Overview
Our support overview brochure outlines exactly how we can be expected to react to your needs and issues so that your problems can be addressed as quickly, efficiently, and cost-effectively as possible. Click that orange book on the right to learn more!
Download our new Support & Maintenance Overview brochure today!
Don't just take our word for it...
Support Resources
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