When a cyber attack levels 10 years of work and 11 million documents, one county government leans into intelligent capture to recover what was lost in record time.
A story of capture in the county
Your local county government handles a daily influx of paperwork, from property deeds and court records, to meeting minutes and invoices. All that paper adds up, ultimately costing an exorbitant amount in hard file storage and printing costs, and considerable trouble when files go missing. The sensible approach is to digitize.
One county recognized this need for digital files and made a leap into the information era by offloading record management to a central file server where they could index and store files easily. Their process took 10 years of diligent work to scan and index more than 11 million documents.
Their problem: Server crash
One day, a disastrous cyber-attack breached the county’s security, bringing the server down and corrupting the data. What had taken 10 years to accomplish was undone in a matter of minutes.
Government employees returned to searching for physical documents in antiquated file systems, and productivity returned to square one. Realizing that this way of work was unsustainable, the county sought solutions. Enter KeyMark.
Our solution: Capture as a service
The latest advancements in intelligent capture capabilities brings artificial intelligence and machine learning into play to rapidly scan, separate, index, and route data in all its forms, with pin-point accuracy and near zero-shot learning. That’s a major alternative to the previous solution of manually scanning and hand-validating paper files.
KeyMark introduced the county to Cloud Capture, a modern intelligent capture as a service program that’d allow for fast digitization without any county interaction. All the county had to do was hand off the batch files.
Rapid results: 1.8 million documents in 6 months
After receiving the first batch of files, KeyMark went to work on behalf of the county. Applying the Cloud Capture solution, KeyMark began rapidly capturing, separating, classifying, verifying, and indexing the files. In just six months, the county received back their first batch of 1.8 million files – a mere fraction of the original time. The data is then logged and stored securely in OnBase content services for enhanced visibility and accessibility.
Today, KeyMark still processes the documents submitted by the county, starting first with the documents that are fundamental for smooth operations and fast constituent services. The county staff previously assigned to scanning documents has been freed for more satisfying and compelling government work in the community.
Experience capture as a service
With nearly three decades in the intelligent automation industry, KeyMark has participated in the AI-revolution of data capture.
Let us bring what we know to your data processing needs. It all starts with a conversation!
