Local government enhances public safety, operational efficiency, and transparency through holistic content services solutions.
One of the many roles of local government departments is to ensure the safety and security of citizens statewide. However, as responsibilities grow, so too do the complexity of internal processes, creating operational bottlenecks and inefficiencies.
In the case of one southeastern government department, as critical assets and information spread across multiple disconnected systems, it became clear that improving operational efficiency and transparent communication would become crucial for continued service delivery.
The problem: Fragmented systems causing operational challenges
As a critical public safety agency, the department needed robust and streamlined methods to track information, maintain assets, and facilitate communication. Unfortunately, they faced significant hurdles due to a reliance on disparate systems — many of which were manual, paper-driven, or spreadsheet-based.
This fragmented approach resulted in difficulties organizing critical data, tracking asset allocation such as vehicles and weapons, and managing personnel information. Without centralized reporting capabilities, employees spent valuable hours manually locating and verifying data.
The solution: Streamlined asset and information management in OnBase
Hyland OnBase is a modern enterprise content management and content services platform that specializes in centralizing data, automating processes, and improving visibility and collaboration across any organization or agency.
In search of such a solution, the department leaned-on team KeyMark, award-winning Hyland integrators and support partners. KeyMark helped the department maximize the full functionality of the OnBase platform, along with the platform’s extended WorkView applications to successfully centralize and automate its most critical processes, including human resources management, asset and warehouse inventory control, digital mail logs, and information tracking systems. WorkView also dramatically improved the departments warehouse management, providing clear tracking of physical assets such as weapons and vehicles — including who currently possesses each asset, its location, and its usage history.
Lastly, KeyMark set the department up with an electronic forms solution to digitally process personnel files, enabling the seamless storage of critical employee records directly within OnBase.
Results: Improved security and efficiency
Following implementation, the department experienced immediate and dramatic improvements across all departments. By eliminating cumbersome manual processes, employees have regained valuable time previously spent in manual data entry and verification. Clear tracking systems significantly enhance transparency and communication, ensuring accurate asset management and reporting in real-time.
Thanks to this rapid and holistic deployment of OnBase, the government agency effectively enjoys streamlined, transparent, and efficient operations where personnel can focus their energy on public safety duties, with peace of mind that everything is where it needs to be.
Share in the peace of mind of an organized government agency.
OnBase helps you organize your asset and data ecosystem. KeyMark helps you organize your OnBase. Connect with one of our automation gurus to discuss your plans for an organized government department.
