The Challenge The Office of Pensions was using a six-year-old document imaging and management system and had outgrown the capacity of the system. Limitations within the system when handling correspondence from pensioners, insurance companies, state agencies and other entities had led to extended periods of downtime and constraints on the
Content Management Reduces Costs And Improves Constituent Benefits For Pennsylvania Treasury Department The Challenge One of the Treasury’s main responsibilities is to make sure eligible citizens get funds they’ve been approved to receive. Even in times of high demand, these payments – like unemployment and other supplementary payments – must
The Problem About 75 percent of Denny’s restaurants are franchises, so the corporate support center must manage the paperwork related to those agreements in addition to tens of thousands of monthly invoices, countless human resources files, marketing materials and innumerable other documents. In addition to managing and maintaining these files,
Automated Workflows Increase Employee Productivity and Customer Satisfaction for Delaware’s State Pension Office The Challenge The Office of Pensions was using a six-year-old document imaging and management system and had outgrown the capacity of the system. Limitations within the system when handling correspondence from pensioners, insurance companies, state agencies and other entities had led to extended periods of downtime
Today, information is everywhere. And it’s growing all the time. A recent IDG Research survey of business and IT decision makers finds that organizations manage, on average, 48 applications containing critical business information. A quarter of them juggle more than 100 applications. IDG Research and OnBase by Hyland created this infographic
