Most organizations are continually looking for faster and more efficient ways to meet the needs of their customers. While businesses are typically motivated by profit, government agencies are motivated by to better serve their constituencies. This is especially true for Law Enforcement, an institution under constant pressure to ensure public
ePlan Whitepaper Download Bringing Paperless Plan Review to Reality A technology and process checklist for local governments Paperless planning isn’t just about making internal processes more modern and efficient. It’s also an essential foundation for the next transformation: to community development activity that is truly a collaboration with local developers,
The Challenge The Office of Pensions was using a six-year-old document imaging and management system and had outgrown the capacity of the system. Limitations within the system when handling correspondence from pensioners, insurance companies, state agencies and other entities had led to extended periods of downtime and constraints on the
The Challenge Like many counties, much of the constituent paperwork is exactly that— paperwork. In the Dauphin County Prothonotary’s Office, the paperwork related to civil cases can be staggering. Documents filed by various departments throughout the county’s court system, as well as records filed by residents engaged in civil court,
The Challenge Managing multiple properties and thousands of clients with strict eligibility requirements is an administrative challenge. York County Housing Authority (YHA) uses the WinTen public housing software to manage tenant programs, administer financial reporting, and deliver maintenance services. The TenMast system helps housing authorities meet HUD regulations and data
PENNVEST leverages OnBase to Reduces Costs and Maximize Efficiency The Challenge PENNVEST deals with an extremely high volume of paper. Ten years ago when Laura Lewis began her job as IT Director, the agency’s paper records occupied an entire floor of a building. The agency had retrieval issues, and employees
Enterprise Content Management System Eliminates Paper Record Storage And Eases Field Visits For Case Workers The Challenge The Crawford County Human Services office provides intake and case management services for Mental Health, Early Intervention, and Children and Youth Services. Even in a county with a smaller population, more information is
Content Management Reduces Costs And Improves Constituent Benefits For Pennsylvania Treasury Department The Challenge One of the Treasury’s main responsibilities is to make sure eligible citizens get funds they’ve been approved to receive. Even in times of high demand, these payments – like unemployment and other supplementary payments – must
Allegheny County Department of Human Services Improves Accounts Payable Process with OnBase Workflow The Challenge In order to more efficiently manage the organization’s Accounts Payable department, DHS turned to KeyMark to help implement a voucher workflow solution, which was a pilot project in Allegheny County. DHS’s solution now serves as
Document Capture and Business Automation Provides 75% Savings for County The Challenge Allegheny County, like many local governments, constantly investigated ways to reduce cost without reducing services. One area targeted for potential cost saving was the process of managing payments made to the county’s election poll workers. Regardless of the
State Agency Improves Efficiency And Solves Its Paperwork Problems Towards Affordable Housing SC State Housing has served South Carolina citizens for more than three decades. Throughout the years, agency programs have made housing affordable for more than 150,000 people. It has also issued more than $1.1 billion in tax-exempt bonds
To better serve constituents, Richland County’s information technology department had developed its own departmental software solutions for document capture and imaging. Each solution took approximately four to six months to create and deploy, as each department had its own unique needs and requirements. Requirements: Easy to Configure and Customize Realizing
