The Challenge Managing multiple properties and thousands of clients with strict eligibility requirements is an administrative challenge. York County Housing Authority (YHA) uses the WinTen public housing software to manage tenant programs, administer financial reporting, and deliver maintenance services. The TenMast system helps housing authorities meet HUD regulations and data
PENNVEST leverages OnBase to Reduces Costs and Maximize Efficiency The Challenge PENNVEST deals with an extremely high volume of paper. Ten years ago when Laura Lewis began her job as IT Director, the agency’s paper records occupied an entire floor of a building. The agency had retrieval issues, and employees
Enterprise Content Management System Eliminates Paper Record Storage And Eases Field Visits For Case Workers The Challenge The Crawford County Human Services office provides intake and case management services for Mental Health, Early Intervention, and Children and Youth Services. Even in a county with a smaller population, more information is
Content Management Reduces Costs And Improves Constituent Benefits For Pennsylvania Treasury Department The Challenge One of the Treasury’s main responsibilities is to make sure eligible citizens get funds they’ve been approved to receive. Even in times of high demand, these payments – like unemployment and other supplementary payments – must
Allegheny County Department of Human Services Improves Accounts Payable Process with OnBase Workflow The Challenge In order to more efficiently manage the organization’s Accounts Payable department, DHS turned to KeyMark to help implement a voucher workflow solution, which was a pilot project in Allegheny County. DHS’s solution now serves as
Document Capture and Business Automation Provides 75% Savings for County The Challenge Allegheny County, like many local governments, constantly investigated ways to reduce cost without reducing services. One area targeted for potential cost saving was the process of managing payments made to the county’s election poll workers. Regardless of the
State Agency Improves Efficiency And Solves Its Paperwork Problems Towards Affordable Housing SC State Housing has served South Carolina citizens for more than three decades. Throughout the years, agency programs have made housing affordable for more than 150,000 people. It has also issued more than $1.1 billion in tax-exempt bonds
To better serve constituents, Richland County’s information technology department had developed its own departmental software solutions for document capture and imaging. Each solution took approximately four to six months to create and deploy, as each department had its own unique needs and requirements. Requirements: Easy to Configure and Customize Realizing
Automated Workflows Increase Employee Productivity and Customer Satisfaction for Delaware’s State Pension Office The Challenge The Office of Pensions was using a six-year-old document imaging and management system and had outgrown the capacity of the system. Limitations within the system when handling correspondence from pensioners, insurance companies, state agencies and other entities had led to extended periods of downtime
The Basics Justice and public safety agencies are at the forefront of protecting communities and delivering justice. Each hour, courts and law enforcement staff make decisions to respond to disasters, crime and legal cases. Documents are the common layer across this continuum. With paper clogging up office space and slowing
Today, information is everywhere. And it’s growing all the time. A recent IDG Research survey of business and IT decision makers finds that organizations manage, on average, 48 applications containing critical business information. A quarter of them juggle more than 100 applications. IDG Research and OnBase by Hyland created this infographic
Our good friends at OnBase by Hyland and GovLoop put together this great infographic on leveraging Enterprise Content Management for Government to excel with community planning. As state and local government employees, you face some tough IT obstacles. You have to build digital solutions to meet constituent demand, and design IT systems and
