Automated Workflows Increase Employee Productivity and Customer Satisfaction for Delaware’s State Pension Office The Challenge The Office of Pensions was using a six-year-old document imaging and management system and had outgrown the capacity of the system. Limitations within the system when handling correspondence from pensioners, insurance companies, state agencies and other entities had led to extended periods of downtime
The Basics Justice and public safety agencies are at the forefront of protecting communities and delivering justice. Each hour, courts and law enforcement staff make decisions to respond to disasters, crime and legal cases. Documents are the common layer across this continuum. With paper clogging up office space and slowing
Today, information is everywhere. And it’s growing all the time. A recent IDG Research survey of business and IT decision makers finds that organizations manage, on average, 48 applications containing critical business information. A quarter of them juggle more than 100 applications. IDG Research and OnBase by Hyland created this infographic
Our good friends at OnBase by Hyland and GovLoop put together this great infographic on leveraging Enterprise Content Management for Government to excel with community planning. As state and local government employees, you face some tough IT obstacles. You have to build digital solutions to meet constituent demand, and design IT systems and
Our good friends at OnBase by Hyland and The Center for Digital Government put together this great infographic on ECM for Government. Government budgets are slowly trending up, but that doesn’t mean they will be anywhere near their pre-recession levels anytime soon. It is more important than ever for government agencies to continue
Kofax TotalAgility Infographic Today, customers are sophisticated and connected …. with the power to love you or leave you with a simple swipe or click. Consider loan applications, claims submissions, new account openings—are they fast and easy, or slow and painful? These initial First Mile™ interactions are where the battle
