Insurance is a document-driven enterprise, and insurers were early adopters of enterprise content management (ECM) technologies. Many carriers installed insurance claims management software decades ago, and ECM solutions have advanced significantly in functionality, ease of use, and total cost of ownership. Could your legacy document management solution or core systems be holding you back?
Is an automation ban good for anyone?
Automation is essential. But so are real people. Will automation replace humans? We’ve approached the topic several times before, and today the fear is as real as ever as recently the International Longshoremen’s Association demands a total ban on automation at U.S. ports. Whether this is a broader negotiation tactic or an