We’re easy to reach, quick to respond, and here to help
KeyMark’s support philosophy is to ensure your organization has the tools it needs to keep your system running reliably and at peak efficiency. Our highly trained and experienced support engineers help you assess, troubleshoot and resolve any technical issues with your systems, should they arise.
Without proper maintenance, solutions become unstable. Without service, simple problems can escalate to system failure. By leveraging KeyMark support, system downtime is minimized.
– Cameron Boland, Chief Operating Officer
Discover gold and platinum extended support
Our award-winning extended support programs ensure you’re plugged-in with a team of engineers to assist your trained admin with software upgrades, new releases, and patches that don’t interfere with previous configurations or custom work. Explore Gold and Platinum support and keep your system at maximum productivity!
GOLD
PLATINUM
Mon-Fri Support(excluding holidays)
8:30am – 5:30pm ET
8:30am – 8:30pm ET
Unlimited Email Support
Unlimited Phone and Secure Online Support
Discounted Attendance for Support Webinars
$99
Free
Dashboards Bundle
Installation and Activation of Licenses
Discounted Full-time Admin
Upgrade Assurance and Assistance*
Remote
Remote + Onsite
Annual Health Check
Monthly Case Report
Designated Support Contact
Steering Committee
Executive Visit
Recertification at Annual Conference
Upgrade Assistance in Test and Production Environments*
Support for Migrations to New Hardware
16 Hours Evaluation Software Assistance
Office Hours
Emergency Add-on Support
KeyMark customers can layer emergency support onto their support package. This option gives customers 24/7/365 support for critical break/fix situations.
View our full support terms and conditions.
Disclaimer: Offerings may change without notice so please consult your KeyMark Account Manager to confirm Support Offering details.
Free Download
Support & Maintenance Overview
Our support overview brochure outlines exactly how we can be expected to react to your needs and issues so that your problems can be addressed as quickly, efficiently, and cost-effectively as possible. Click that orange book on the right to learn more!
Download our new Support & Maintenance Overview brochure today!
Don't just take our word for it...
Support Resources
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Support Series: Contacting KeyMark Support
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